Support professional checking a commercial display in a modern business reception

Extended warranty cover

Protection for the screens your business relies on.

Choose extended warranty cover for eligible displays and keep a clear route to technical support and advanced replacement when a fault interrupts the day.

24/5Technical support Next working dayAdvanced replacement dispatch 3 or 5 yearsCover options

Manufacturer's warrantyIncluded as stated for the product

3 years’ total cover from purchaseAvailable on eligible displays

5 years’ total cover from purchaseAvailable on eligible displays

Cover with confidence

Designed around business continuity.

Every product is supplied with its stated manufacturer warranty. For eligible display products, you can select an Itelico AV warranty providing three or five years of total cover from purchase before adding the product to your basket.

Our extended warranty gives you a defined support and advanced-replacement route if an eligible product develops a fault. It sits alongside the manufacturer warranty; it is not insurance or an on-site engineering contract.

Made for continuity

A clearer route when a screen needs attention.

01Choose cover
Select three or five years where an eligible screen offers it.
02Get technical support
Use 24/5 technical assistance for covered products.
03Progress an approved claim
Advanced replacement and faulty-product collection are arranged under the service terms.

Included

Manufacturer warranty

The manufacturer warranty supplied with the product. Its length and terms vary by product, so check the product page and manufacturer documentation before ordering.

Optional cover

Extended warranty

Choose three or five years of total cover from the date of purchase where it is offered on the product page. The selected period includes the manufacturer warranty period; it is not added afterwards. The selected option is shown as a separate line in your basket, order and invoice.

Technical support

Support when the fault interrupts the day.

Technical assistance is available 24 hours a day, five days a week, for covered products.

Replacement commercial display packed securely on a pallet for next-working-day dispatch

Advanced replacement

Clear next steps after approval.

For an approved claim, replacement hardware is normally dispatched the next working day. Timing depends on the claim, location and courier availability.

What cover adds

The practical detail at a glance.

Clear cover points for the parts of the process that matter when a display is part of day-to-day operations.

24/5 technical helpdesk supportTechnical assistance is available 24 hours a day, five days a week.
Advanced replacementFor an approved claim, replacement hardware is normally dispatched the next working day. Dispatch and delivery timings depend on the claim, location and courier availability.
Faulty-product collectionCollection of the faulty product is arranged from its specified address after a replacement claim.
Three- or five-year coverSelect the cover period offered on the product page before you add the product to your basket.

Before you choose an extended warranty

Activation and claims

The product must be in working order when the service is activated.
A valid serial number is required for activation.
Cover applies at the agreed specified address. Moving the product requires written agreement.
Proof of purchase may be required for a replacement claim.
The faulty product must be returned after replacement as required by the service terms.

What is not included

On-site engineering, installation, commissioning, programming or calibration.
Routine maintenance, cleaning, consumables or accessories.
Damage from misuse, abnormal environments, unauthorised repair, liquid, impact, power events or similar external causes.
Software licences or functionality not supplied with the product.

Choosing the right option

Select an extended warranty where continuity of a business display matters and you want access to technical support and an advanced replacement route. On-site engineering, installation support and bespoke service levels are not included in the current iTelico AV offer and must be arranged separately.

Extended warranty cover is supplied subject to the applicable service terms. Product eligibility, activation and claims are subject to those terms.